System Advisor / Installation Consultant

Company: Van Delden Wastewater Systems
Location: Boerne
Posted on: February 14, 2026

Job Description:

Job Description Job Description Description: About the Role: Van Delden Wastewater Systems is seeking a highly motivated, self-starting System Advisor to own our customer relationship process for all new and replacement system installations. This is a dynamic, partly-sales position with a foundation in educating customers. You will be the first point of contact, guiding homeowners from their initial inquiry through the final post-installation satisfaction call. Your mission is to build value, nurture rapport, and provide expert guidance, ensuring a seamless and confident customer journey. You will be instrumental in developing this role and the processes that make it successful. Why Join Van Delden Wastewater Systems? As a family-owned business with over 89 years of experience, we pride ourselves on honesty, quality, and customer satisfaction. We foster a supportive and fun company culture where our employees are valued and treated as part of the family. Key Responsibilities: • Lead Management & First Contact: Serve as the primary point of contact for all new system installation and replacement inquiries. Qualify customers to understand their needs, urgency, and project feasibility. • Inbound Responsiveness: Answer customer inquiries on the phone both in the office and while in the field. All missed calls during business hours must be returned within 15-30 minutes. Triage urgency and route technical edge-cases to the right department without dropping the ball. • Consultative Site visits: Conduct on-site appointments to discuss options, build value, and nurture rapport with the customer. Take detailed property photos and gather all necessary information to pass off for accurate estimating. • Value-Driven Education: Educate homeowners on their options, the installation process, and financing opportunities, preparing them to make a confident decision when the estimate is received. For us, educating is selling. • Pipeline & Follow-Up Cadence: Maintain a clean and updated pipeline of all open estimates on a company dashboard. Systematically re-contact all no-response estimates on a defined cadence to ensure no opportunity is missed. • Client Nurturing & Closing: After an estimate is sent, nurture the client relationship all the way to a signed agreement, acting as their trusted guide. • Post-Installation Satisfaction: Conduct follow-up calls after job completion to ensure customer satisfaction and reinforce our commitment to quality. • Process Development: As a self-starter, you will be expected to contribute to the development and refinement of this role and the sales process itself. Qualifications and Skills Required: • 2-3 years of experience in a customer-facing role such as consultative sales, account management, client services, or project coordination. • Must be a self-motivated self-starter, eager to take ownership and contribute to the development of the role. • Exceptional verbal communication skills, with the ability to build rapport and explain complex concepts in a simple, reassuring manner. • Strong organizational and time-management skills, with a proven ability to manage a pipeline of multiple customers simultaneously. • A high degree of empathy and emotional intelligence; the ability to listen to customer concerns and build trust. • Proficient with CRM software and standard office applications (e.g., Microsoft Office, Google Workspace). Preferred (but not required): • Experience in the construction, home services, or wastewater/septic industry. • Experience handling high-value, long-cycle customer decisions. • A proven track record of meeting and exceeding performance goals. The Ideal Candidate Is… • A Teacher at Heart: You believe that an informed customer is the best customer and you use your expertise to guide, not push. • Proactive and Accountable: You take ownership of the entire customer lifecycle and are driven to see every opportunity through to a final decision. • An Empathetic Listener: You understand that a major system replacement is a stressful decision and you approach it with patience and understanding. • Process-Driven & Goal-Oriented: You find satisfaction in managing a clean pipeline, following a structured process, and achieving targets. Work Schedule: Great Life/Work Balance! Monday to Friday, 7:30AM – 5:00PM No weekends, no evenings and no holidays required. Compensation: $70,000 annually Time Off and Benefits Include: • Paid Time Off (PTO): 2 weeks annually for the first 1 year, adding one additional day per year thereafter, with a maximum of 3 weeks. PTO Rollover/Payout Policy: Unused PTO days at yearly anniversary may be rolled over to the following year OR paid out as prorated compensation at the employee's discretion. If more than the allotted PTO is taken for any reason, additional days will be deducted from pay a prorated daily rate. • Holidays: Standard company closures (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas). • Insurance: Medical, dental, and vision coverage, along with company-paid life insurance. Supplemental insurance options are also available. • Retirement Plan: 401(k) retirement savings plan with match. • Company vehicle: provided for required business-related site visits during working hours Requirements:

Keywords: Van Delden Wastewater Systems, New Braunfels , System Advisor / Installation Consultant, Sales , Boerne, Texas