AppleCare Solutions Architect

Company: Apple Inc.
Location: Austin
Posted on: May 20, 2025

Job Description:

Sunnyvale, California, United States Support and ServiceAdd to Favorites AppleCare Product Ops - Project ManagerDescriptionAnalysis of complex business systems and transaction flows associated with the sale, enrollment, and billing of service and/or insurance products to improve the customer experience, increase operational efficiency and scalability, reduce churn, and reduce business risk.Analyze unexpected results to identify root cause and scope financial or customer impact of problems. Engage with multi-functional teams to address unexpected results, advocate for solution development and project manage process and system changes to prevent future exceptions.Take ownership and lead project management activities to ensure timely delivery, multi-functional alignment, and effective execution from design through implementation.Connect the strategic with the tactical, the systems and the operations and do so objectively. Present how people, processes and technology connect and relate, make the argument where there is opportunity for improvement and do so in a non-biased way.Present to leadership to communicate findings, risk assessment, cost impacts, customer impacts and path to resolution.Contribute to the design of scalable and robust system architectures for new business initiatives, ensuring alignment with technical and business requirements, identifying risks and opportunities, and deliver solutions that drive customer satisfaction and long-term value.Minimum Qualifications

• 7+ years experience with project management in technology spaces.
• Strong analytical skills with the ability to interpret complex datasets and deliver actionable insights.
• Able to navigate and pull data from SAP, other enterprise level data sources to perform necessary analysis.
• Understands and articulates the reason for measuring various transactional flows.
• Advanced Excel and Numbers skills, SQL and Tableau experience.Preferred Qualifications
  • Strong process management and reengineering skills.
  • Experience crafting, working and/or growing business intelligence programs.
  • Consistent track record of driving initiatives that support operational excellence.
  • Experience collaborating with data engineering teams to evaluate available data and define business use cases that provide business insights regarding transactional flows.
  • Comfortable with large volumes of data, ambiguous or "muddy" data.
  • Advocate for new data sources as needed.
  • Ability to understand and translate technical concepts into business impact.
  • Ability to evaluate new system designs and processes to scope impact and provide feedback for improved efficiency or effective design.
  • Detail oriented and able to multi-task with a high levels of ambiguity.At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $120,700 and $214,800, and your base pay will depend on your skills, qualifications, experience, and location.
    
    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
    
    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
    Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .Add to Favorites AppleCare Product Ops - Project Manager
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Keywords: Apple Inc., New Braunfels , AppleCare Solutions Architect, Other , Austin, Texas