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Operations Supervisor - RHRP-3

Company: QTC Management, Inc. Careers
Location: Cibolo
Posted on: June 9, 2024

Job Description:

Are you an innovative leader who has a passion for empowering and developing high-performing teams? If so, we would love to speak to you!
Leidos QTC Health Services is currently seeking an Operations Supervisor to support our Veteran Affairs Operations.
-Who is Leidos QTC Health Services?
Leidos QTC Health Services is the nation's largest provider of disability and occupational health examination services. We are PASSIONATE about our country's veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
What part would you play in this role?
As an Operations Supervisor, you will oversee a team of 10-15 QA's and MBA's for triaging daily Medical readiness update' and medical records reviews.
In this rewarding role, you will:

  • Manage processes and procedures to ensure timely and quality completion of work according to clients' contractual obligations.
  • Oversee the team's performance in order to achieve the operation goals of timeliness, quality, and customer service.
  • Coordinate employee onboarding and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
  • Analyze and report on a monthly and quarterly basis operational statistic.

    You must have:

    • Bachelor's degree from an accredited college
    • 5 years total relevant experience; 2 of the 5 years must be supervising or leading teams or projects (preferably in a healthcare setting) -
    • Experience in an operations role within a healthcare setting.
    • Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.
    • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

      Typical Day: -

      • Mon - Fri: 1:30 pm - 10:00 pm -

        Pay : -$66,000 - $80,000 annually
        We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:

        • Competitive compensation and quarterly bonuses
        • Tuition reimbursement
        • A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company -contributions.
        • Generous paid time off (minimum of 14 days/year), as well as 9 paid holidays
        • Access to flexible benefits, including health and wellness programs, long and short-term -disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending -accounts.
        • An inclusive and ethical -workplace

          *The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
          Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available -.
          Commitment to Diversity:
          Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and - protected veteran status.
          Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Leidos QTC Health Services, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.ExperienceRequired
          • 5 year(s): Supervisory or management experience preferably in a heath care setting.
          • 2 year(s): Project management and medical case management life cycle experience is preferredEducationRequired
            • Bachelors or betterLicenses & CertificationsPreferred
              • Medical Assistant
              • Licensed Vocational Nurse
              • Licensed Practical NurseSkillsRequired
                • Review Medical Reports/Evaluations
                • Sense of Urgency
                • Written Communication
                • Verbal Communication
                • Problem Solving
                • Organization
                • MS Office
                • Medical Terminology
                • Leadership
                • Electronic Medical Records
                • Computer LiteracyPreferred
                  • Provider Relations
                  • Project Management
                  • Medical Documentation
                  • Medical Scheduling Software
                  • Executing Multiple Tasks
                  • Human Anatomy/PhysiologyBehaviorsRequired
                    • Leader: Inspires teammates to follow them
                    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellPreferred
                      • Team Player: Works well as a member of a group
                      • Innovative: Consistently introduces new ideas and demonstrates original thinking
                      • Dedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferred
                        • Self-Starter: Inspired to perform without outside help
                        • Job Security: Inspired to perform well by the knowledge that your job is safe
                        • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
                        • Goal Completion: Inspired to perform well by the completion of tasks
                        • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: QTC Management, Inc. Careers, New Braunfels , Operations Supervisor - RHRP-3, Other , Cibolo, Texas

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