Customer Support Representative
Company: USAA
Location: San Antonio
Posted on: April 25, 2024
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Job Description:
Why USAA? Let's do something that really matters. We have an
important mission: serving the members of the military community
and their families. It's both a chance to say thank you and the
opportunity to put your talents to work in a meaningful way. To do
it right, we need the right people. We're looking for those who
share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it. Come be a
part of what makes us so special It is all about learning and
growing. Our Insurance Customer Service role may be a new career
for you. There's a lot to learn, but the journey is mapped out and
USAA is willing to invest in you Our comprehensive, fully paid
six-month training program includes all training materials, class
discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
independently. We also pay for all licensing costs Our in-office
development program provides the training you need and the
encouragement to create a proactive and independent support style
to service our membership. After six months in-office, you'll have
the opportunity to work offsite 2 days a week. The actual onsite
days are settled between each employee and their manager. The
Opportunity We are currently seeking dedicated professionals to
work in our San Antonio office for future insurance sales and
customer service opportunities in 2024 . We have new training
classes starting every month. Military veterans and spouses are
highly encouraged to apply. As part of our licensing training
program, you are required to obtain a property and casualty license
for your state of residency by your third week of employment . We
provide all study materials and pay for up to 3 licensing exam
attempts. During your first 90 days, we will also provide you with
resources to acquire additional state licenses to better serve our
members. As an Insurance Customer Service Representative, you'll
work within defined guidelines to provide customer service, sales,
and retention activities for multiple USAA Property & Casualty
personal line products. You will assist members with new and
existing USAA policies to deepen their relationship with the
company. Representatives interact with our members across multiple
contact channels to provide members adequate coverage and advice to
help ensure their financial security. What you'll do: Facilitate
the Property & Casualty member experience by handling inbound and
outbound phone calls, emails, or other contacts from members. Apply
developing knowledge of personal lines' insurance to assist members
with foundational to moderately complex quotes, binding new
business, rating, policy, billing, payment, underwriting, contract
and coverage provisions, and premium changes for insurance products
and services. Also, maintain respective trailing documents for all
states. Identify, evaluate and understand member needs to
consistently provide complete and accurate advice and solutions for
insurance products and services. Provide detailed issue diagnosis
while minimizing member transfers, escalations and call backs.
Efficiently operate in a contact center environment and navigate
multiple systems and programs while maintaining an engaging member
interaction that may occur across multiple channels. Maintain
required Property & Casualty license and state registrations.
Ensure risks associated with business activities are effectively
identified, measured, monitored, and controlled in accordance with
risk and compliance policies and procedures. What you have: High
School Diploma or GED equivalent Ability to provide exceptional
customer service for our members by communicating clearly and
professionally by phone, and email to process information related
to insurance products Ability to prioritize and multi-task, while
navigating through multiple business applications Ability to apply
knowledge and understanding of insurance regulatory and compliance
requirements Acquire Property & Casualty licenses and state
registrations within 90 days of hire depends on location of hiring
What sets you apart: 1 year of customer contact experience in a
needs-based sales environment 6 months experience frequently
communicating (minimum 60 percent of the time) with customers by
phone, e-mail, and/or face to face US military experience through
military service or a military spouse/domestic partner The above
description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a
detailed description of all the work requirements that may be
performed in the job. What we offer: Compensation: USAA has an
effective process for assessing market data and establishing ranges
to ensure we remain competitive. You are paid within the salary
range based on your experience and market data of the position. The
hiring range for this position is: $45010 - $46010. Employees may
be eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of
Directors. Benefits: At USAA our employees enjoy best-in-class
benefits to support their physical, financial, and emotional
wellness. These benefits include comprehensive medical, dental and
vision plans, 401(k), pension, life insurance, parental benefits,
adoption assistance, paid time off program with paid holidays plus
16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education
assists employees with their professional goals. For more details
on our outstanding benefits, please visit our benefits page on
USAAjobs.com. Relocation assistance is not available for this
position. Applications for this position are accepted on an ongoing
basis, this posting will remain open until the position is filled.
Thus, interested candidates are encouraged to apply the same day
they view this posting. USAA is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Keywords: USAA, New Braunfels , Customer Support Representative, Other , San Antonio, Texas
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