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Patient Registration Manager, Call Center

Company: Parallon
Location: New Braunfels
Posted on: November 11, 2021

Job Description:


SHIFT: Days (rotating weekends)
SCHEDULE: Full-time

This is an ONSITE day shift position - Hours are tentatively scheduled for days with rotating weekends. 20% work from home. 

The facility is located at 6000 Northwest Pkwy, San Antonio, TX 78249.

Do you want to work as a Patient Registration Manager in our contact center where your passion is valued?  If you want to work with an organization dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

We are committed to providing our employees with the support they need. At Parallon, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable. Some of the unique benefits we offer include: 

  • Tuition Reimbursement
  • Student Loan Repayment
  • 401k (100% annual match – 3%-9% of pay based on years of service)
  • Identity Theft Protection discounts
  • Pet Insurance
  • Auto, Home, and Life Insurance options
  • Adoption Assistance
  • Discounted Employee Stock Purchase Program (ESPP)

The Patient Access Manager over Virtual Registration in our inbound contact center is responsible for assisting the Director in daily operations of all Virtual Registration functions and serves as the liaison between the Shared Services Center (SSC) and the facility. 

What you will do in this role:

  • Perform patient registration function via video or phone when needed to ensure patient wait times are kept to a minimum
  • Model AIDET guidelines in all interactions with the patient and ensure staff is adhering to the patient experience expectations.
  • Ensure QA on registrations for all facilities in scope for Virtual Registration
  • Provide continuous training for and communicates changes to existing employees
  • Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
  • Follow-up on patient complaints promptly
  • Supervise and maintain the productivity of employees
  • Review the quality of patient registration documents daily


  • Bachelor’s Degree required.  The requirement can be waived IF you are actively/currently enrolled in a Bachelor's degree program and within 12 months of completion.
  • Minimum three (3) years leadership experience in call center and patient access or combination thereof. 

We are a wholly-owned subsidiary of HCA Healthcare, a comprehensive healthcare network where 275,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It’s an organization that exists to give people a healthier tomorrow.  Most importantly, as a part of HCA Healthcare, we’re connected to something bigger, which means more resources, more solutions, and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.




Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

Keywords: Parallon, New Braunfels , Patient Registration Manager, Call Center, Other , New Braunfels, Texas

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