Customer Service Representative - Signing Bonus
Company: PNC Financial Services Group
Location: New Braunfels
Posted on: July 19, 2021
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers.
Full Time Temporary Virtual if residing near New Braunfels,
This position is currently Virtual, training will be completed
virtually and you will remain virtual until we return to our new
As a Full Time - Virtual – Work From Home – Customer Service &
Support Representative, you will provide routine service support to
PNC customers who initiate contact with the Virtual Customer Care
Center. This may involve questions regarding products, online
directions, and their accounts. You will communicate directly with
customers, as well as internal and external service partners to
effectively resolve issues, questions, and service requests.
Additional requirements for success in a virtual role include:
• Work Space – Must be able to provide a dedicated, confidential
work space which includes a door that can be closed for
• Multitasking – Ability to navigate or toggle many screens and
maintain chat conversations with your team simultaneously.
• Phone line – Must provide an employee-paid, dedicated phone line,
solely for the use of customer call routing; line must not have
call waiting/forwarding. A Voice over IP phone/internet “bundle” is
• High speed internet – Must provide employee-paid, high speed
internet service (20 MB or higher connection speed); no dial-up or
satellite dish connections. A Voice over IP phone/internet “bundle”
- Performs customer service activities and initiatives for
a broad range of products, services and problem resolution that
occurs across multiple channels for our customers. Delivers CARES
model to customers and service partners.
- Receives, investigates and responds to customer inquiries
regarding products, services and issues via all channels through
which customers are served.
- Resolves customer service inquiries and issues.
Recommends appropriate solutions. Refers complex or reoccurring
- Maintains high levels of customer satisfaction consistent
with PNC's core values. Demonstrates commitment to quality through
customer and service partner interactions.
- Documents customer interactions and completes service
requests to minimize customer effort or additional
PNC Employees take pride in our reputation and to continue
building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and
practices that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework.
Accuracy and Attention to Detail – Understanding of the necessity
and value of accuracy and attention to detail; ability to process
information with high levels of accuracy.
Customer Experience Management. – Implements the strategies and
techniques used to ensure that customers have a positive experience
with the organization and its products and services at every touch
Decision Making and Critical Thinking – Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive decisions.
Effective Communications – Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Fraud Detection and Prevention – Knowledge of and ability to
utilize processes, tools, and techniques for detecting, addressing
and preventing fraudulent situations.
Knowledge of a Specific Customer Support Function – Knowledge of
and ability to assist customers with a specific type of support.
Managing Multiple Priorities – Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Problem Solving – Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Products and Services – Knowledge of major products and services
and product and service groups; ability to apply this knowledge
appropriately to diverse situations.
Tech Savvy – Advise, educate and engage clients on a variety of
technological tools and resources allowing them to explore
solutions to achieve their goals and financial well being.
Roles at this level typically do not require a university / college
degree, high school diploma or GED, however may require related
experience or product knowledge to accomplish primary duties.
Typically <1 year of related experience. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help
meet your needs now and in the future. Depending on your
eligibility, options for full-time employees include
medical/prescription drug coverage (with a Health Savings Account
feature); dental and vision options; employee and spouse/child life
insurance; short- and long-term disability protection; maternity
and parental leave; paid holidays, vacation days and occasional
absence time; 401(k), pension and stock purchase plans; dependent
care reimbursement account; back-up child/elder care; adoption
assistance; educational assistance and a robust wellness program
with financial incentives. To learn more about these and other
programs, including benefits for part-time employees, visit
pncbenefits.com > New to PNC.
The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
Option 4: Recruiting
contact us via email at
The Human Resources Service Center hours of
operation are Monday - Friday 9:00 AM to 5:00 PM
Equal Employment Opportunity
PNC provides equal employment opportunity to
qualified persons regardless of race, color, sex, religion,
national origin, age, sexual orientation, gender identity,
disability, veteran status, or other categories protected by
Refer to the California Consumer Privacy Act Privacy Notice
to gain understanding of how PNC may use or disclose your
personal information in our hiring practices.
Keywords: PNC Financial Services Group, New Braunfels , Customer Service Representative - Signing Bonus, Other , New Braunfels, Texas
Didn't find what you're looking for? Search again!