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Call Center Referral Representative

Company: Security Service Federal Credit Union
Location: New Braunfels
Posted on: July 19, 2021

Job Description:

Proactively promotes and sells SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, established policies and procedures when processing various transactions and inquiry requests. Provide a high level of service to our members by providing consistent, friendly, personalized service to each caller. Consistently processes member transactions/requests in an efficient and accurate manner within all established processes and procedures while following all applicable regulations. Supports SSFCU’s vision to expand and build member relationships in possessing working knowledge of SSFCU products and services. Proactively recommends and promotes products and services to enhance the member experience that will contribute to our growth and profitability. Responsible for meeting all established sales goals on Member Sales Team. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

High school diploma or equivalent. Successful completion of MCC Sales Training. Minimum of three (3) years of call center experience or financial institution or comparable experience in sales, customer service and cash handling. Able to operate a personal computer and good knowledge of Word, Excel, and Internet. High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills. Able to work and multitask in high volume sales environment. Excellent problem solving skills.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Security Service Federal Credit Union, New Braunfels , Call Center Referral Representative, Other , New Braunfels, Texas

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