Senior Manager, Inside Sales

Company: HD Supply Support Services, Inc.
Location: New Braunfels
Posted on: June 12, 2021

Job Description:

Company OverviewHD Supply (is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 300,000 customers with leadership positions in maintenance, repair and operations. Through 44 distribution centers, in the U.S. and Canada, the company's approximately 5,500 associates provide localized, customer-driven services including will call, direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If youre ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!Job Description & QualificationsJob SummaryResponsible for managing the day-to-day operations of the inside sales function. Provide high level customer service while maximizing sales and gross profit. Ensure customers receive prompt and efficient service. Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions.Major Tasks, Responsibilities, and Key Accountabilities Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability. Creates, supports, tracks, and measures all inside sales initiatives. Develops sales and delivery plans for the inside sales team. Reports on sales metrics and implements process improvements. Prepares monthly, quarterly and annual sales forecasts. Utilizes customer feedback to generate opportunities to sell additional products and services to the customer. Researches and discovers methods to increase customer engagement. Attends product knowledge meetings and workshops. Partners with marketing and merchandising to ensure brand consistency and increase sales. Administers guidelines for consistent upselling and quoting Assists staff with problem resolution related to customer service, product availability, price, warranties and product delivery. Manages the inside sales team to foster talent development and team engagement. Observes and evaluates performance of staff, provides instruction and assigns duties.Nature and Scope Solutions require analysis and investigation. Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors. Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff.Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel 20% to 50% of the time.Education and Experience Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.Preferred Qualifications & Job Specific DetailsPreferred Qualifications 7+ years of inside sales experience Bachelor's degree in Sales, Business Administration or related field. Experience with CRM or related software. ERP and database management preferred.PRIDPRID152

Keywords: HD Supply Support Services, Inc., New Braunfels , Senior Manager, Inside Sales, Other , New Braunfels, Texas