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Guest Services Specialist

Company: Team Housing Solutions, Inc.
Location: New Braunfels
Posted on: June 12, 2021

Job Description:

Job Description

If you enjoy juggling multiple tasks, have a high level of attention to detail and follow-through, please consider joining our global company with headquarters in beautiful New Braunfels, TX! Team Housing Solutions, Inc. is a third-party lodging logistics provider. We are hiring for a Guest Services Specialist role and this vital team member will be responsible for handling all guest issues and requests, in addition to interacting with hotel/property managers. Join our team for an opportunity towards upward mobility in a fast-growing company!

The Guest Services Specialist will:

  • Report to Director of Guest Services to identify corporate apartment set-ups for clients. Confirm that all necessary information has been conveyed
  • Ensure suppliers are trained in procedures and measures and make sure these procedures are followed
  • Send Guest Confirmations and Guest Agreements to guests one week prior to their arrival; introduction to guest as your point of contact for any/all service-related needs
  • Implement proficient scheduling for maximum profitability
  • Resolve any outstanding issues identified on the Quality Inspection checklist
  • Throughout each guests stay, the Guest Services Specialist will handle service issues and guests requests in a timely, professional manner
  • Utilize CRM program daily to monitor/record activity
  • Stay in contact with the Director of Guest Services on the status of the request/issue and confirm when it is resolved while closing out the open Customer Service Cases in CRM
  • Contract administration
  • Approve supplier invoices
  • Cross-train in other areas of the business

Qualifications Summary:

  • Logistics, event planning, resort rental, or dispatch experience a plus
  • Knowledge of Microsoft Office
  • Ability to multi-task numerous short deadlines and projects
  • Ability to learn & adhere to new software
  • Impeccable written and verbal communication (you will be given a writing test)
  • Absolutely clean background

To be considered for this position and to move to the next step in the hiring process, the following brief Culture Index Survey must be completed. Please cut and paste into your browser and attach your resume.

Culture Index Link:

After you log in, you will select Guest Services Specialist to complete the survey.

First and foremost, please understand that the Culture Index Survey is:

  • A survey, not a test. There is no passing or failing
  • There is no such thing as a perfect result
  • We only measure work-related behaviors
  • We do not measure intelligence
  • We do not measure a persons learning curve
  • We cannot determine race, gender, or religion
  • We cannot determine your age
  • We cannot determine your ambition
  • We do not measure anything abnormal or clinical

Take your time, read the instructions, and complete the survey by yourself. We thank you in advance for your cooperation and appreciate your interest in our company.

Company Description

Team Housing Solutions is a global service company with clients in the Defense, Oil & Gas, Consulting, and Construction sectors among others. We provide an array of housing configurations for teams traveling on temporary assignment from hotels, to apartments, to modular workforce living facilities. We have a 26-year track record and the company is known for high-touch service and mission-driven customization among our clients. Internally, we are passionate about keeping morale high because of the intense nature of the workload; therefore, we attract stellar team members, and they in turn help make it a great place to work. Please join us if you like high energy!

Keywords: Team Housing Solutions, Inc., New Braunfels , Guest Services Specialist, Other , New Braunfels, Texas

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