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Family & Community Engagement Manager (Head Start Program)

Company: Community Council of South Central Texas
Location: New Braunfels
Posted on: June 12, 2021

Job Description:

JOB SUMMARY:The Family & Community Engagement Manager is responsible for ensuring family engagement is integrated throughout all aspects of the EHS/HS Program. The FCE Manager is responsible for directing the planning, organizing and implementation of family and community engagement services and working closely with center staff and Content Area Managers to implement a case management approach for each family in order to promote family self-sufficiency. This position directly supervises the Family Services Specialists.ESSENTIAL JOB DUTIES AND FUNCTIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.FamiliesDirects the planning, organization and implementation of family and community engagement services.Promotes parent involvement and orients parents to the goals and objectives of the program.Ensure the development and implementation of Family Partnership Agreements (FPA) and monitors Family Partnership Agreements (FPA) for compliance with content and updates.Coordinates with program staff to identify family interests, strengths, and goals.Follows up with family referrals to make certain that services are adequately provided.Provides resource referrals to families to ensure that the FPA is achieved or that family needs are met.Conducts home visits and conferences with parents as required and needed by the family situation.Promotes family literacy by encouraging continued education and supports parents' role as the lifelong educator of their children.Works with all program staff to assist with transition services: into Head Start, from Head Start, or to another Head Start program; assists with the scheduling of transition meetings.Demonstrates responsibility in parent-center relationships by knowing the families of the children, relating well to them, trying to strengthen the family; encourages parents to participate in the parent program and to share responsibilities with staff for success of group meetings and other parent activities.Assists with the implementation of support services to families suspected of child abuse and promotes child abuse awareness and our policies regarding child abuse at parent orientation home visits.Attends and participates in community collaborations; establishes and maintains Community Partnership Agreements.Ensures ongoing assessments are completed for children.Assures all files are in compliance with Head Start Performance Standards.Ensures appropriate recordkeeping and program monitoring for FPAs for all children served.Develops and presents training for parents, staff and volunteers to promote and improve family and parent engagement.Plans and coordinates family and community engagement events for parents and the community.Acts as a liaison for the agency, participating in community boards, councils and advisory groups.Serves as a resource for teachers and other Head Start staff.OtherCollaborates and communicates with all community partners in the service area to assure comprehensive services to families.Assists with recruiting and enrolling children into the EHS/HS Program, verifying child eligibility, maintaining eligibility wait list and re-certifying children.Assures all files are in compliance with Head Start Performance Standards.Acts as a liaison for the agency, participating in community boards, councils and advisory groups.Makes regular site visits for monitoring, support and training.Serves as a resource for teachers and other Head Start staff in providing information about community resources.Assists EHS/HS Program Director and Content Area Managers with updating and implementing related program policies and procedures.Assists in ensuring parents and community meet the non-federal match (in-kind); collects and records incoming in-kind documentation.Reports all suspected child abuse to the Child Abuse Hotline at 1-800-252-5400 or to an immediate supervisor.Follows CCSCT Policies and Procedures and maintains confidentiality in all phases of agency operations.Familiarizes self with the agency's Strategic Plan and gains an overall understanding of how position contributes to the accomplishment of goals within that plan.Attends and participates in staff meetings and related activities; attends conferences, workshops, and trainings to increase professional knowledge; serves on committees as assigned.Performs other related duties as assigned or required.SUPERVISORY RESPONSIBILITIES:This position supervises employees and will carry out responsibilities in accordance with the agency's policies and applicable laws. Responsibilities include: recruiting, interviewing and making recommendations regarding hiring and termination of employees; planning, assigning and directing the work of employees; setting and communicating job expectations; monitoring the safety of the work area; disseminating information to staff as requested from upper management and conducting staff meetings on a regular basis for planning, management and review purposes; training and developing staff; rewarding and disciplining employees; and addressing and resolving problems and complaints.JOB REQUIREMENTS:Education and Experience RequirementsBachelor's degree from an accredited college or university in Social Services, Family Studies, Human Services, or a closely related field.Minimum of two (2) to three (3) years' experience working with children age birth to five.Minimum of six (6) months experience in a management or supervisory role.Demonstrated experience working with low-income families in a non-profit or social service organization.Bilingual in Spanish and English preferred.Must successfully complete a pre-employment criminal background check, initial health screening, TB test, drug test and motor vehicle records check. Must be able to pass regular criminal background checks and submit to TB tests as required.Must be at least 21 years of age, have a valid Class 'C' Texas Driver's License with an acceptable driving record and have access to a reliable vehicle with current vehicle liability insurance; must be willing to travel within service area.Must be able to work Monday through Friday between the hours of 7:00am-6:00pm. Schedules may vary based on business needs.Knowledge, Skills and AbilitiesKnowledge of federally funded Child Care programs associated with serving low-income clients (i.e. Child Care Services, Head Start) preferred.Knowledge of Texas Minimum Standards for licensing, Head Start Act and Head Start Program Performance Standards preferred.Knowledge of case management principles and counseling and interviewing techniques.Knowledge of cultural differences and sensitivity to the implications of culture for service delivery.Working knowledge of computers and intermediate to advanced skills in Microsoft Office (Word, Excel, Outlook); able to operate office machines such as fax, scanner, printer, copier, and telephone.Effective communication skills with an ability to communicate clearly and concisely, both verbally and in writing, with persons from varied ethnic, socioeconomic, educational and cultural backgrounds.Ability to read, comprehend and follow oral and written instructions.Ability to work independently, with minimal supervision, and plan, organize, and manage multiple priorities.Ability to interpret and convey complex policies and procedures to families and present information to individuals and staff.Ability to meet deadlines and work effectively under pressure in a fast-paced work environment with constant interruptions.Ability to work well in a team environment, collaborating with others to accomplish business objectives.Ability to use sound judgment and make timely decisions based on careful, objective review and analysis of available considerations and factors.Ability to maintain effective working relationships with agency staff, management, program participants, and others encountered in the course of work.Ability to deal with frequent change, delays or unexpected events and adapt to changes accordingly in the workplace.TRAVEL:Regular travel to and from various sites throughout the CCSCT service area will be required to meet with families, providers, children and staff. Occasional out-of-state and overnight travel may be required to attend conferences.PHYSICAL DEMANDS:While performing the duties of this job, the employee is regularly required to sit, talk, hear, see, use hands to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee is occasionally required to stand, walk and rarely required to climb or balance, and to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. This position requires manual dexterity sufficient to operate standard office equipment and tools. The employee must be able to lift and/or carry up to 30 lbs.WORKING CONDITIONS:Work is generally performed in an office or daycare environment in which there is minimal exposure to unpleasant and/or hazardous working conditions. The noise level in the work environment is usually moderate. Employee must be able to function in an environment with constant interruptions.

Keywords: Community Council of South Central Texas, New Braunfels , Family & Community Engagement Manager (Head Start Program), Other , New Braunfels, Texas

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