Front Desk Agent- $12/hr
Company: Cedar Fair Entertainment Company
Location: New Braunfels
Posted on: June 12, 2021
Represents the hotel to the guest throughout all stages of the
guest's stay. Determines a guest's reservation status and
identifies how long the guest will stay. Helps guests complete
registration cards and then assigns rooms, accommodating special
requests whenever possible.
Must have High school diploma or equivalent education.
Must speak, read, write, and understand the primary language used
in the workplace.
Must be able to speak and understand the primary language used by
the guests who visits the hotel.
Standing with or without movement for extended periods of
Talking. Expressing or exchanging ideas by means of the spoken
word. Those activities in which they must convey detailed or
important spoken instructions to other workers accurately, loudly,
Hearing. Perceiving the nature of sounds at normal speaking levels
with or without correction. Ability to receive detailed information
through oral communication, and to make the discriminations in
sound. Ability to respond to whistle signals other audible
Sedentary work. Exerting up to 10 pounds of force occasionally
and/or negligible amount of force frequently or constantly to lift,
carry, push, pull or otherwise move objects, including the human
body. Sedentary work involves sitting most of the time. Jobs are
sedentary if walking and standing are required only occasionally
and all other sedentary criteria are met.
Close visual acuity to perform an activity such as: preparing and
analyzing data and figures; transcribing; viewing a computer
terminal; extensive reading; visual inspection involving small
defects, small parts, and/or operation of machines (including
inspection); using measurement devices; and/or assembly or
fabrication parts at distances close to the eyes.
Exposure to multiple, high-stress situation at any given time and
must maintain a high level of alertness.
Makes guest internal/external service and guest satisfaction a
priority in every aspect of the job.
Register guests and assigns rooms. Accommodates special requests
Assists in preregistration and blocking of rooms for
Thoroughly understand and adheres to proper credit, check- cashing,
and cash handling policies and procedures.
Maintains guest room key storage, and maintains and supervises
access to safe deposit boxes.
Works closely with the housekeeping department in the keeping room
status reports up to date and coordinates requests for maintenance
and repair work.
Presents options and alternatives to guests and offers assistance
in making choices Understands room status and room status
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote
other services of the hotel.
Coordinates room status updates with the housekeeping department by
notifying housekeeping of all check outs, late checkouts, early
check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes
same day reservations and future reservations when necessary. Knows
Make, read, delete and cancel room keys in programs set up.
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest
accounts, raising paid out's, currency exchange, Follows procedures
for issuing and closing safe deposit boxes used by guests.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures. Courier
Mail Register Reads and initials the pass-on log and bulletin board
daily. Is aware of daily activities and meetings taking place in
Attends department meetings.
Reports any unusual occurrences or requests to the manager or
Knows all safety and emergency procedures, is aware of accident
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to
move employees from their accustomed shift to other shifts.
Creates and maintains a culture of safe work practices.
Keywords: Cedar Fair Entertainment Company, New Braunfels , Front Desk Agent- $12/hr, Other , New Braunfels, Texas
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