Customer Service Representative Specialty Sr-PNCI (F)
Company: PNC Financial Services Group
Location: New Braunfels
Posted on: June 10, 2021
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Customer Service
Representative Specialty Sr-PNCI (F) within PNC's Investments
organization, you will be based in New Braunfels TX, Pittsburgh PA,
Charlotte NC, or Cleveland OH.
FINRA Series 7,63 Licenses REQUIRED.
- FINRA Series 7, 63 Required.
- Performs advanced customer service activities and
initiatives for specialized products and services. Supports a
complex dedicated suite of products/services, services a
sophisticated client base, and/or leverages an advanced process or
tool to support internal and external customers. Focus on problem
resolution that occurs across multiple channels for our customers.
Delivers CARES model to customers and service partners.
- Receives, investigates and responds to customer inquiries
regarding complex products, services and issues via all channels
through which customers are served.
- Resolves customer service inquiries and issues.
Recommends appropriate solutions. Resolves the most complex or
reoccurring issues, and identifies root cause and acts as an
escalation point. May interact with higher levels within the
- Maintains high levels of customer satisfaction consistent
with PNC's core values. Demonstrates commitment to quality. Serves
as a coach or mentor and may serve as a trainer to the customer
- Documents customer interactions and completes service
requests to minimize customer effort or additional
PNC Employees take pride in our reputation and to continue
building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and
practices that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework.
Accuracy and Attention to Detail – Understanding of the necessity
and value of accuracy and attention to detail; ability to process
information with high levels of accuracy.
Client Relationship Management – Knowledge and ability to determine
and satisfy client needs and maintain a partnering relationship
during engagements; includes influencing, communicating,
presenting, facilitating, managing and developing others.
Customer Experience Management. – Implements the strategies and
techniques used to ensure that customers have a positive experience
with the organization and its products and services at every touch
Decision Making and Critical Thinking – Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive decisions.
Effective Communications – Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Fraud Detection and Prevention – Knowledge of and ability to
utilize processes, tools, and techniques for detecting, addressing
and preventing fraudulent situations.
Managing Multiple Priorities – Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Problem Solving – Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Products and Services – Knowledge of major products and services
and product and service groups; ability to apply this knowledge
appropriately to diverse situations.
Tech Savvy – Advise, educate and engage clients on a variety of
technological tools and resources allowing them to explore
solutions to achieve their goals and financial well being.
Roles at this level typically require an Associates or equivalent
degree as well as related experience or product knowledge to
accomplish primary duties. Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education and
experience (including military service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help
meet your needs now and in the future. Depending on your
eligibility, options for full-time employees include
medical/prescription drug coverage (with a Health Savings Account
feature); dental and vision options; employee and spouse/child life
insurance; short- and long-term disability protection; maternity
and parental leave; paid holidays, vacation days and occasional
absence time; 401(k), pension and stock purchase plans; dependent
care reimbursement account; back-up child/elder care; adoption
assistance; educational assistance and a robust wellness program
with financial incentives. To learn more about these and other
programs, including benefits for part-time employees, visit
pncbenefits.com > New to PNC.
The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
Option 4: Recruiting
contact us via email at
The Human Resources Service Center hours of
operation are Monday - Friday 9:00 AM to 5:00 PM
Equal Employment Opportunity
PNC provides equal employment opportunity to
qualified persons regardless of race, color, sex, religion,
national origin, age, sexual orientation, gender identity,
disability, veteran status, or other categories protected by
Refer to the California Consumer Privacy Act Privacy Notice
to gain understanding of how PNC may use or disclose your
personal information in our hiring practices.
Keywords: PNC Financial Services Group, New Braunfels , Customer Service Representative Specialty Sr-PNCI (F), Other , New Braunfels, Texas
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