Ensures the cleanliness of the hotel's guest rooms, floors and
Deliver the brand promise and provide exceptional guest service
at all times.
Provide excellent service to internal customers as
Handle all guest and internal customer complaints and inquiries
in a courteous and efficient manner; feedback guest complaints to
housekeeping manager promptly
Ensure all company minimum brand standards have been
implemented, and that optional brand standards have been
implemented where appropriate.
Check and verify room status report.
Report room defects.
Report lost and damaged items.
Clean and make-up guest rooms.
Empty soiled linens.
Clean and tidy pantry and toilet.
Maintain the cleanliness of corridors and surrounding back
Clean and pack the trolley.
Check and cleans operating equipment.
Changes light bulbs in room.
Refresh flowers set in guestroom.
Provide night turndown service.
Update room status via telephone interface system.
Attend and contributes to all training sessions and meetings as
Attend work on time as scheduled and adhere to attendance
Exercise responsible behavior at all times and positively
representing the hotel team.
Read the hotel's Employee Handbook and have an understanding of
and adhere to the hotel's rules and regulations and in particular,
the policies and procedures relating to fire, hygiene, health and
Lift, carry or otherwise move up to 25 lbs. regularly. Lift,
carry or otherwise move up to 50 lbs occasionally with assistance.
Follow proper moving and lifting procedures. Regularly required to
stand; sit; walk; reach; use hands to handle or feel; talk and
Communicate properly and effectively with the guest, associates
and managers. Effectively respond to guest complaints.
Wear uniform, including nametag at all times.
Practice energy conservation at all times.
To be flexible in your job function and perform any other
reasonable duties and responsibilities which may be assigned to
you, including redeployment to other departments/areas if required,
in order to meet business demands and guest service needs.
To treat all operating equipment and supplies carefully to
minimize damage and reduce waste.
To maintain a high standard of personal appearance and hygiene
and adhere to the hotel and department grooming standards.
To comply with local legislation as required.
Promote teamwork and associate morale.
The hotel business functions seven days a week, 24 hours a day.
All associates must realize this fact and be aware that at all
times it may be necessary to move associates from their accustomed
shift and alter assigned duties as business dictates. In addition,
this is a hospitality business and a hospitable service atmosphere
must be maintained at all times.
The information contained herein is not intended to be an
all-inclusive list of duties and responsibilities of the job, nor
are they intended to be an all-inclusive list of the skills and
abilities to do the job. Management may, at its discretion, assign
or reassign duties and responsibilities to this job at any