HD Supply (www.hdsupply.com) is one of the largest industrial
distributors in North America. The company provides a broad range
of products and value-add services to approximately 300,000
customers with leadership positions in maintenance, repair and
operations. Through 44 distribution centers, in the U.S. and
Canada, the company's approximately 5,500 associates provide
localized, customer-driven services including will call,
direct-ship options, diversified logistics and innovative solutions
that contribute to its customers' success. With an active
commitment to the communities in which we operate, HD Supply
associates are part of a thriving organization that supports the
virtues of wellness, diversity and inclusion - all of which are top
priorities for the company. Equally as important is empowering our
associates to grow professionally while providing competitive
benefits and compensation. If you're ready to find a rewarding
career and achieve your full potential with a growing industry
leader, HD Supply is ready for you!
Job Description & Qualifications
Responsible for the training and quality metrics for a
multi-site customer care organization. Identify and create training
materials to support business objectives. Manages a staff of
trainers and quality associates.
Major Tasks, Responsibilities, and Key Accountabilities
Creates and delivers training curriculum across multiple
customer contact centers.
Manages the quality assurance aspects of the customer care
Monitors customer experiences and implements training and
programs to improve customer experiences.
Identifies and implements process improvements.
- Supervises and coordinates activities of associates engaged in
customer care training activities.
Nature and Scope
Solutions require analysis and investigation.
Achieves planned results by decisions and actions based on
professional methods, business principles, and practical
- Manages a group or team of professional individual contributors
and/or indirectly supervises support staff.
Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the
Education and Experience
- Typically requires BS/BA in a related discipline. Generally 7+
years of experience in a related field. May require certification.
Advanced degree may offset less experience in some
Preferred Qualifications & Job Specific Details
Job Locations US-CA-San Diego | US-CA-Santee | US-TX-New
Posted Date 2 months ago (4/19/2021 12:31 PM)
Job ID 2021-42825
Business Unit Facilities Maintenance
Functional Area Customer Service
Remote Position? No
Position Type Full-Time
Posting Location : Postal Code 92120
HD Supply is an Equal Opportunity Minority/Female/Individuals
with Disabilities/Protected Veteran and Affirmative Action
Employer. HD Supply considers for employment and hires qualified
candidates without regard to age, race, religion, color, sex,
sexual orientation, gender, gender identity, national origin,
ancestry, citizenship, protected veteran or disability status or
any factor prohibited by law.