HD Supply (www.hdsupply.com) is one of the largest industrial
distributors in North America. The company provides a broad range
of products and value-add services to approximately 300,000
customers with leadership positions in maintenance, repair and
operations. Through 44 distribution centers, in the U.S. and
Canada, the company's approximately 5,500 associates provide
localized, customer-driven services including will call,
direct-ship options, diversified logistics and innovative solutions
that contribute to its customers' success. With an active
commitment to the communities in which we operate, HD Supply
associates are part of a thriving organization that supports the
virtues of wellness, diversity and inclusion - all of which are top
priorities for the company. Equally as important is empowering our
associates to grow professionally while providing competitive
benefits and compensation. If you're ready to find a rewarding
career and achieve your full potential with a growing industry
leader, HD Supply is ready for you!
Job Description & Qualifications
Maintains existing accounts and processes new account
applications. Ensures customer data is accurate and in-line with
data governance standards.
Major Tasks, Responsibilities, and Key Accountabilities
Provides customer service via phone, email, and chat for account
updates, new account requests, tax questions, marketing attributes,
and general inquiries.
Creates and maintains customer account data in SAP, including
billing, shipping, contact, and purchasing information.
Serves as the primary point-of-contact for account-related
issues. Partners with internal teams to resolve customer
Processes customer credit applications.
Validates tax exemption documents, codes tax exemptions and
concessions to accounts, and corrects system generated tax
Investigates undeliverable shipments. Updates shipping
information with carriers and in the master record as needed.
- Maintains quality and departmental metrics.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance
with well-defined policies, procedures, and techniques. Work
typically involves regular review of output by a senior coworker or
Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills
training/certification may be required. Generally 2-5 years of
experience in area of responsibility.
Preferred Qualifications & Job Specific Details
Experience with Account Creation software (SAP CRM, ECC)
Experience working in a CRM tool
Experience with tax applications
Microsoft Office Applications
Knowledge customer experience philosophies
Critical thinking, problem solving, and receptive to change
Capable of memorizing and executing multi-step processes timely
Career level dimensions:
Some college strongly preferred.
6 months of experience in Customer Account Services
Problem Solving Complexity:
Usually but not always defined, some difficulty and limited
analysis. Seeks advice and guidance on non-routine or problem areas
from leadership. Deviations from the norm are cleared by
Job Locations US-TX-New Braunfels
Posted Date 1 month ago (5/6/2021 10:42 AM)
Job ID 2021-43255
Business Unit Facilities Maintenance
Functional Area Customer Service
Remote Position? No
Position Type Full-Time
Posting Location : Postal Code 78130
HD Supply is an Equal Opportunity Minority/Female/Individuals
with Disabilities/Protected Veteran and Affirmative Action
Employer. HD Supply considers for employment and hires qualified
candidates without regard to age, race, religion, color, sex,
sexual orientation, gender, gender identity, national origin,
ancestry, citizenship, protected veteran or disability status or
any factor prohibited by law.