Millwork Customer Service Associate
Company: McCoy's Building Supply
Location: New Braunfels
Posted on: June 7, 2021
Time Type :
Role Details :
- Answers the phone, providing assistance to all millwork
customers, including McCoy retail locations and commercial
- Provides product information co-workers about product usage,
availability, and application.
- Uses and applies product knowledge, including product
applicability, to assist customers in selecting the correct product
for their building needs.
- Creates new customer accounts in MAC21 computer database.
Utilizes MAC21 for pricing and estimating purposes.
- Develops and maintains relationships with product vendors.
Utilizes vendors to acquire pricing quotes for stock and special
- Investigates customer problems or issues with deliveries,
product quality, or service. Ensures that such problems or issues
are resolved immediately.
- Recommends additions or deletions of merchandise to be sold in
facility based on customer requests and special order sales.
- Monitors and reviews product movement & compares product
movement with merchandise on-hand to assist Millwork Inventory
Buyer with maintaining an efficient product ordering system.
- Reports product quantity discrepancies to Millwork Inventory
Coordinator and/or Customer Service Supervisor.
- Supports all company promotional activities with appropriate
training, staffing, merchandising, or selling assistance.
- Create and return special order quotes to McCoy store customers
in designated time frame as required by management.
- Attends all millwork meetings and training sessions as required
- Follows Standard Operating Procedures of McCoy Corporation
while carrying out responsibilities of the position
McCoys is an equal opportunity employer. Equal access to
programs, services and employment is available to all persons.
Those applicants requiring reasonable accommodations in the
application and/or interview process should contact a
representative of the Human Resources Department at (866)
Keywords: McCoy's Building Supply, New Braunfels , Millwork Customer Service Associate, Other , New Braunfels, Texas
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