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Call Center/Customer Serv NB (DP)

Company: Ultimate
Location: New Braunfels
Posted on: June 7, 2021

Job Description:

Location New Braunfels - $14/hr. Call Center /Customer Service

  • Answer incoming phone calls from and make outbound phone calls to customers,
  • Confirm delivery information with customers as they call in for confirmation
  • Provide accurate information regarding existing service and sales orders
  • Submit tickets to appropriate departments for problem resolution
  • Partner with departments within the call center as needed to resolve customer's issue
  • Accurately update customer service and sales order with information collected during phone call
  • Other duties as assigned
10:00 AM to 7:00 PM Rotating Saturdays, Sundays off -

TRAINING ONLY HOURS - 10-630 Mon-Friday training class for 2 weeks


KNOWLEDGE/ABILITIES:
  • Consistently meets all department goals and objectives.
  • Attendance and punctuality
  • Timely and accurate information exchange, teamwork and cooperation.
  • At least 1 year of inbound call center experience preferred
  • Demonstrated working knowledge of Microsoft Office.
  • Ability to learn in-house computer programs.

10:00 AM to 7:00 PM Rotating Saturdays, Sundays off -

TRAINING ONLY HOURS - 10-630 Mon-Friday training class for 2 weeks

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, New Braunfels , Call Center/Customer Serv NB (DP), Other , New Braunfels, Texas

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