Fabrication Order Associate
Company: HD Supply Support Services, Inc.
Location: New Braunfels
Posted on: May 3, 2021
Company OverviewHD Supply (is one of the largest industrial
distributors in North America. The company provides a broad range
of products and value-add services to approximately 300,000
customers with leadership positions in maintenance, repair and
operations. Through 44 distribution centers, in the U.S. and
Canada, the company's approximately 5,500 associates provide
localized, customer-driven services including will call,
direct-ship options, diversified logistics and innovative solutions
that contribute to its customers' success. With an active
commitment to the communities in which we operate, HD Supply
associates are part of a thriving organization that supports the
virtues of wellness, diversity and inclusion all of which are top
priorities for the company. Equally as important is empowering our
associates to grow professionally while providing competitive
benefits and compensation. If youre ready to find a rewarding
career and achieve your full potential with a growing industry
leader, HD Supply is ready for you!Job Description &
QualificationsJob SummaryResponsible for beginning, mediating, and
completing the Fabrications order process.Major Tasks,
Responsibilities, and Key Accountabilities Serves as liaison
between sales department, customers, and the fabrication warehouses
regarding order status and issues. Processes the concessions
portion of team's returns and serves as second tier support for
escalated returns to ensure final resolution. Acts as initial
triage for inbound requests, processing RFIs accordingly, and
assigning to the appropriate product queue for processing Provides
support for account groups requiring compliance (i.e. Government,
Web, Personalized, etc.). Provides support for strategic projects.
Serves as point of contact for departmental escalation email group.
Assists with system testing for departmental product updates.
Performs other duties as assigned.Nature and Scope Refers complex,
unusual problems to supervisor. Under general supervision,
exercises some judgment in accordance with well-defined policies,
procedures, and techniques. Work typically involves regular review
of output by a senior coworker or supervisor. None.Work Environment
Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable. Most of the time is
spent sitting in a comfortable position and there is frequent
opportunity to move about. On rare occasions there may be a need to
move or lift light articles. No travel required.Education and
Experience HS Diploma or GED strongly preferred. Specialized skills
training/certification may be required. Generally 2-5 years of
experience in area of responsibility.Preferred Qualifications & Job
Specific DetailsPreferred Qualifications 6-12 months of
maintenance, repair, and /or operations industry experience.
Experience in a customer service or call center environment.
Associate's degree preferred. Bilingual preferred.
Keywords: HD Supply Support Services, Inc., New Braunfels , Fabrication Order Associate, Other , New Braunfels, Texas
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