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New Braunfels Customer Service At Home

Company: Qurate Retail Group
Location: New Braunfels
Posted on: May 3, 2021

Job Description:

US55505

Our Customer Service Specialists make someone's day every day! Shop with our QVC customers by leading them through their sales purchases, solve customer issues, assist with returns, refunds and exchanges, and interpreting customer accounts while communicating and providing an interaction that is fun and personal.

ARE YOU OUR NEXT CARLAN?

At QVC, we like to refer to our best Customer Service Specialists as CARLAN. We count on CARLAN to contribute to the everyday success of our Order Services and Customer Service teams by demonstrating these attributes:

C- Customer Advocacy

A- Accountability

R- Respectful

L- Leader of Self

A-Authenticity

N- Nurturing

We are looking for CARLAN in all our future Team Members and want to talk to those who feel passionate and excited about what they can bring to our team!

These are Full Time positions (40 hours/week). Team members will have a set schedule equaling 40 hours a week, including a set weekend shift.

Must Haves:

  • Previous experience in order service and/or customer service
  • Must have a high school diploma or GED equivalent
  • Ability to learn, retain and employ multiple order entry systems and support various brands
  • Must be able to sit for long periods of time (at a computer, speaking with customers)
  • Strong PC skills to include: Internet, Microsoft Windows, and Outlook
  • Strong organizational, detail orientation and follow through skills
  • Strong communication skills and a desire to build customer loyalty
  • Must meet the QVC Work at Home System Requirements Must be able to attend four (4) week training

System Requirements

Our Work at Home Team Members are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. A full spec list will be provided after your interview. Here are a few of them:

  • Computer and headset compatible with QVC specifications.
  • High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option.
  • Microsoft Operating System. Mac/Apple products and notebooks are not supported.

Compensation

QVC is proud to offer a new compensation step plan, that allows you to receive incremental pay increases periodically throughout the year, and the duration of your employment.

The Customer Service Specialist starting rate is $13.25/hr and will increase every 3 months for your first year. From there, you will automatically receive an increase every 6 months!

Keywords: Qurate Retail Group, New Braunfels , New Braunfels Customer Service At Home, Other , New Braunfels, Texas

Click here to apply!

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