HD Supply (NASDAQ:HDS) (www.hdsupply.com) is one of the largest
industrial distributors in North America. The company provides a
broad range of products and value-add services to approximately
500,000 customers with leadership positions in maintenance, repair
and operations and specialty construction sectors. Through
approximately 260 locations across 36 states and six Canadian
provinces, the company's approximately 11,000 associates provide
localized, customer-driven services including jobsite delivery,
will call or direct-ship options, diversified logistics and
innovative solutions that contribute to its customers' success.
With an active commitment to the communities in which we operate,
HD Supply associates are part of a thriving organization that
supports the virtues of wellness, diversity and inclusion - all of
which are top priorities for the company. Equally as important is
empowering our associates to grow professionally while providing
competitive benefits and compensation. If you're ready to find a
rewarding career and achieve your full potential with a growing
industry leader, HD Supply is ready for you!
Job Description & Qualifications
Responsible for responding to inbound calls providing customer
service and responding to inquiries on general account information.
Gather and translate all necessary customer account information and
internal data to ensure the ability to collect receivables.
Major Tasks, Responsibilities and Key Accountabilities
Performs accurate and timely entry of customer selection(s) into
order processing system.
Monitors and tracks customer orders in accordance with credit
and collection standards and to ensure on-time delivery.
Responds to general customer account inquires received via the
telephone, e-mail, and fax correspondence.
Performs necessary follow-up to ensure customer expectations are
met.Utilizes business systems to document notes and conduct
Resolves issues with customers including processing adjustments
on late charges and overages/shortages based on pre-established
Performs to monthly department standards audits including call
assessments, proper account notation, updating account records with
accurate contact information, and, timely response to general
account inquires received via phone, email or fax.
- Performs other duties as assigned.
Nature and Scope
Selects correct processes from clearly prescribed rules, past
practices, or instruction. Seeks advice and guidance on non-routine
or problem areas from supervisor. Deviations from the norm are
cleared by the supervisor.
Under close supervision, exercises limited latitude/independent
judgment. Work typically involves detailed checks or close review
of output by a senior coworker and/or supervisor.
Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. 0-2 years of experience
in area of responsibility.
Preferred Qualifications & Job Specific Details
6+ months general administrative and operations experience.
Collections and customer service experience preferred.
SAP and ERP experience preferred.
- Microsoft Office experience preferred.
Job Locations US-TX-New Braunfels
Posted Date 5 months ago (12/8/2020 11:45 AM)
Job ID 2020-40687
Business Unit Facilities Maintenance
Functional Area Credit/Collection Services
Remote Position? No
Position Type Full-Time
Posting Location : Postal Code 78130
HD Supply is an Equal Opportunity Minority/Female/Individuals
with Disabilities/Protected Veteran and Affirmative Action
Employer. HD Supply considers for employment and hires qualified
candidates without regard to age, race, religion, color, sex,
sexual orientation, gender, gender identity, national origin,
ancestry, citizenship, protected veteran or disability status or
any factor prohibited by law.