FRONT OFFICE TEAM MEMBER POSITION DESCRIPTION
FRONT OFFICE TEAM MEMBER SUMMARY:
Front Office Team Members will help lead the resort to the highest
standards possible by working with the General Manager and
Management Company to efficiently operate the Office operations,
including ‘selling’ the resort and its amenities, processing
reservations, assisting with guest needs, and otherwise supporting
the overall resort operation. Through these efforts, Front Office
Team Members will help our resort to be recognized as one of the
brightest, cleanest, friendliest, and most profitable RV resorts in
Front Office Team Members will work with direct supervision of the
General Manager and Office Manager, as applicable.
DESIRED MINIMUM QUALIFICATIONS
A knack for providing excellent customer service with every
Passion for hospitality and the great outdoors.
Ability to work independently and get it done.
Proficient with Microsoft Office products (Outlook, Excel,
Experience working with Property Management Systems (i.e. ASTRA,
RMS, Campspot, etc.)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Must be able to lead and interact with customer/guests and team
members in a positive, pleasant, helpful and professional manner at
all times. Outstanding customer service is a primary focus of
Efficiently and professionally process guest reservations in an
effort to maintain a high occupancy rate. Provide helpful and
effective answers to guest questions as able.
Must be able to maintain certain daily, weekly, and monthly
reporting tasks, including end of day reconciliations, and submit
reports to appropriate individuals as warranted.
All Other Tasks as Assigned-
given the nature of our industry, it’s not possible to list every
duty that pertains to this position herein. All Team Members will
be expected to complete other tasks as assigned by their
Supervisor. See the Position Duties document for more specific task
information pertaining to your position.
Must exercise professional courtesy in all dealings with Public or
Staff, including but not limited to:
Professional demeanor in all manners of communication on telephone,
park radios, or communication devices, e-mail, and notices provided
to Guests and Staff.
Courteous and respectful dialogue with staff in team meetings or
individual discussion. Respectful and constructive dialogue with
Public and Guests, the resort in the highest regard at all
Refrain from the use of profanity, racial inferences, or
disparaging comments in the presence of Staff or Public.
Dutiful implementation of all assignments given by Superiors, with
no dissenting opinions voices to Staff or Public.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job, employee is frequently
required to stand, walk, bend down, listen, verbally communicate,
lift and carry objects up to twenty pounds, reach above their
heads, push equipment and sit for long periods of time.
AUTHORITY TO PURCHASE
Front Office Team Members do not have an authority to purchase
goods or services for the resort. Requests for supplies and other
purchases should be submitted to the General Manager or Office
Manager, as applicable.
In accepting our offer of employment, you certify your
understanding that your employment will be on an at-will basis, and
that neither you nor the Company has entered into a contract
regarding the terms or the duration of your employment. As an
at-will employee, you will be free to terminate your employment
with the Company at any time, with or without cause or advance
notice. Likewise, the Company will have the right to reassign you,
to change your compensation, or to terminate your employment at any
time, with or without cause or advance notice.
FRONT OFFICE TEAM MEMBER POSITION – APPLY