Clinic Patient Representative Senior
Company: CHRISTUS Health
Location: New Braunfels
Posted on: May 3, 2021
Processes and enters charge information into database. Completes
billing process and distributes billing information. Verifies
insurance benefits and assists with referrals. May prepare checks
Responsible for accurately processing charge tickets as patients
exit the clinic. Review tickets for accuracy and completeness,
determine appropriate fees for services rendered, calculate totals,
collect appropriate amount from patients, properly record
information. May be responsible for posting hospital charges or
other satellite services. Utilizes correct ICD9, CPT and HCPCS
coding methods to determine the proper code for the services
May be required to maintain appropriate levels of cash and balance
cash drawer per company procedure.
Processes payments received in person and by mail. Records, totals
and prepares monies for deposit according to company procedure.
Responsible for cross-checking tickets and correcting all detected
errors; notifies supervisor and patient of corrections. Reconciles
daily charge tickets within established guidelines.
Refers patients to supervisor or Accounts Receivable representative
for clarification or discussion of account and/or payment terms,
within the guidelines of the collections policy.
May participate with other staff to follow up on accounts until no
balance or the account is turned over for collection. This will be
performed within the guidelines of the collections policies.
Operation and maintenance of credit and collection equipment and
supplies inventory. Maintains appropriate supply inventory.
The following duties may also be performed: Checks in patients,
verifies and updates necessary information in the medical record.
Assists patients with completing all necessary forms.
Maintains appointment book, either manually or electronically, and
follows office scheduling policies.
Answers telephone, screens calls, takes messages and provides
Files charts, coordinates lab work, provider's report, etc. Places
transcription in appropriate medical record accurately and in a
timely manner; tracks transcription to insure that dictation is
transcribed and properly located in the correct medical record.
Assists supervisor with other administrative duties such as
preparing check requests, calculating associate cards, etc.
Screens visitors and responds to routine requests for
Follows the CHRISTUS Health guidelines related to the Health
Insurance Portability and Accountability Act (HIPAA), designed to
prevent or detect unauthorized disclosure of Protected Health
Maintains strict confidentiality.
Uses oral and written communication skills to effectively convey
ideas in a clear, positive manner that is consistent with the
Maintains established CHRISTUS Health policies, procedures,
objectives, quality assurance, safety, environmental and infection
Implements job responsibilities in a manner that is consistent with
the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS
Health's cultural diversity objectives.
Supports and adheres to CHRISTUS Service Guarantee.
Performs other related work as required.
High school diploma or equivalent.
Knowledge of managed care preferred.
Ability to operate 10 key calculator by touch, telephone, computer,
copier, and fax machine.
Excellent interpersonal and communication skills and good math
One year of billing experience, including ICD9, CPT and HCPCS
coding in a health care organization.
Keywords: CHRISTUS Health, New Braunfels , Clinic Patient Representative Senior, Other , New Braunfels, Texas
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