IT Tech
Company: JLL
Location: San Antonio
Posted on: April 1, 2026
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Job Description:
JLL empowers you to shape a brighter way . Our people at JLL are
shaping the future of real estate for a better world by combining
world class services, advisory and technology for our clients. We
are committed to hiring the best, most talented people and
empowering them to thrive, grow meaningful careers and to find a
place where they belong. Whether you’ve got deep experience in
commercial real estate, skilled trades or technology, or you’re
looking to apply your relevant experience to a new industry, join
our team as we help shape a brighter way forward. As an IT
Telephone Tech at JLL, you will serve as the acting point of
contact for all telephony and VOIP software customer requests while
being responsible for creations, modifications, additions, and
deletions within an existing Cisco phone software platform. This
role requires gathering and analyzing all IT telephony
requirements, performing data queries, and retrieving data to
prepare Microsoft Excel reports while being detail oriented and
able to compute basic statistics using strong analytical,
problem-solving, and computer skills. You'll be encouraged to look
for improved processes and influence changes and technology to
better the customer experience while handling asset management and
ensuring that workplace procedures and projects comply with
building safety policies based on project requirements. What your
day-to-day will look like: Serve as acting POC for all telephony
and VOIP software customer requests Handle creations,
modifications, additions, and deletions within existing Cisco phone
software platform Gather and analyze all IT telephony requirements
while performing data queries and retrieving data to prepare
Microsoft Excel reports Receive and review requests/tasks for
completion using Service Now or IT Ticketing System Prioritize and
complete tasks with little to no supervision while executing
direction and working with team or independently Report standards
discrepancies and safety concerns while ensuring workplace
procedures and projects comply with building safety policies
Provide strong customer service with effective verbal and written
communication Look for improved processes and influence changes and
technology to better customer experience Required Qualifications:
High school diploma or GED required Minimum 1 year working
experience in IT Previous experience working with PC and phone
Software/Hardware Previous experience in professional environment
Effective verbal and written communication skills Flexible and
adaptable self-starter with strong customer service skills Ability
to prioritize and complete tasks with little to no supervision
Strong Microsoft Office application skills (Word, Excel, Outlook,
PowerPoint) Preferred Qualifications: Experience in related
industry Experience with Cisco Software Platform Knowledge of
Service Now or IT Ticketing System Understanding of telephony and
VOIP systems beyond Cisco platforms Knowledge of asset management
processes and procedures Experience with data analysis and
statistical computation Understanding of building safety policies
and compliance requirements Advanced Excel skills for report
preparation and data analysis Experience with process improvement
initiatives Knowledge of additional IT ticketing systems beyond
Service Now This position does not provide visa sponsorship.
Candidates must be authorized to work in the United States without
sponsorship. Location: On-site –SAN ANTONIO, TX If this job
description resonates with you, we encourage you to apply, even if
you don’t meet all the requirements. We’re interested in getting to
know you and what you bring to the table! Personalized benefits
that support personal well-being and growth: JLL recognizes the
impact that the workplace can have on your wellness, so we offer a
supportive culture and comprehensive benefits package that
prioritizes mental, physical and emotional health. Some of these
benefits may include: 401(k) plan with matching company
contributions Comprehensive Medical, Dental & Vision Care Paid
parental leave at 100% of salary Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay At JLL, we harness
the power of artificial intelligence (AI) to efficiently accelerate
meaningful connections between candidates and opportunities. Using
AI capabilities, we analyze your application for relevant skills,
experiences, and qualifications to generate valuable insights about
how your unique profile aligns with the specific requirements of
the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle
(JLL), together with its subsidiaries and affiliates, is a leading
global provider of real estate and investment management services.
We take our responsibility to protect the personal information
provided to us seriously. Generally the personal information we
collect from you are for the purposes of processing in connection
with JLL’s recruitment process. We endeavour to keep your personal
information secure with appropriate level of security and keep for
as long as we need it for legitimate business or legal reasons. We
will then delete it safely and securely. For more information about
how JLL processes your personal data, please view our Candidate
Privacy Statement . For additional details please see our career
site pages for each country. For candidates in the United States,
please see a full copy of our Equal Employment Opportunity policy
here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer
and is committed to working with and providing reasonable
accommodations to individuals with disabilities. If you need a
reasonable accommodation because of a disability for any part of
the employment process – including the online application and/or
overall selection process – you may email us at HRSCLeaves@jll.com
. This email is only to request an accommodation. Please direct any
other general recruiting inquiries to our Contact Us page > I
want to work for JLL. Accepting applications on an ongoing basis
until candidate identified.
Keywords: JLL, New Braunfels , IT Tech, IT / Software / Systems , San Antonio, Texas
