Veterans Preferred - Hotel Guest Services Lead

Company: Hyatt
Location: San Antonio
Posted on: May 18, 2025

Job Description:

Military Veterans are Encouraged to Apply. -At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Guest Services Lead possesses strong leadership, communication, and relationship skills. They assist in supporting managerial leadership by coaching, giving direction, and may include training, scheduling, and payroll. The primary duties include, but are not limited to:

• Oversee all Guest Services Attendants to include supervising and dispatching in house requests such as food and beverage orders including pool orders, Uber Eats, Mail, Floral Delivery, luggage delivery/retrieval, etc.
• Rooms Control to include rooms blocking, detailing of all arrivals, reviewing all 'specials', 'traces', and matrix management
• Reply to all incoming emails (Upgrade and Quality inbox) in a timely manner
• Work with Guest Experience Manager to arrange and execute all welcome delighters and guest amenities
• Manage multiple systems to include Zingle, HotSos, and Mobile Ordering ensuring all are being responded to and completed in the allotted time
• Assist Front Desk with answering phone calls by providing guest with hotel facility information and answer questions relating to the hotel and local area
• And all other duties as assigned
  Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
  
  "All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."
  Qualifications:
  
  • Must have refined verbal communication skills
  • Must be proficient in basic computer skills inclusive of MS Office and Opera.
  • Customer service experience
  • Must be able to work afternoon or evening shifts, as well as weekends and holidays.
  • Preferred candidates will have at least year of customer service experience.
    
    Benefits:
    
    • On-site hotel covered parking at a discounted daily and monthly rate
    • Full benefits offered after 30 days of employment
    • 401K options and match
    • Employee stock option plan
    • Eligible for financial incentives based on performance
    • Discounted and complementary hotel accommodates anywhere in the world
    • Paid time off including vacation, sick, and holiday pay

Keywords: Hyatt, New Braunfels , Veterans Preferred - Hotel Guest Services Lead, Hospitality & Tourism , San Antonio, Texas