Veterans Preferred - Hotel Director of Outlets
Company: Hyatt
Location: San Antonio
Posted on: April 15, 2024
Job Description:
Military Veterans are Encouraged to Apply. -At Hyatt, we believe
our guests select Hyatt because of our caring and attentive
associates who are focused on providing authentic hospitality and
meaningful experiences to each and every guest. Hyatt is a place
where high expectations aren't just met-they're exceeded. It's a
place of outstanding rewards, where talent opens doors to exciting
challenges in the hospitality industry.
The Director of Outlets oversees all food and beverage outlets
within the hotel operated by Hyatt which may include restaurants,
lounges, coffee bars, Grand Clubs or banquet facilities.
Duties Include:
- Responsible for short and long term planning and the management
of the hotel outlet operations in the front and back of the
house
- Develop and recommend the budget, concepts and objectives and
manage within those approved plans
- Implement and maintain food & beverage sales/marketing
programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary
reviews
- Direct the implementation of the payroll, reports, forecasts,
inventory and budget for outlet operations
- Coordinate outlet operations with other hotel departments to
ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high
level of customer satisfaction and quality
- Implement procedures to increase guest and employee
satisfaction
- Exercise quality control for both food and beverage
- Maintain Hyatt standards of service and ensure their
implementation
- Perform daily walk-through to ensure full compliance with
Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Office
- Coach and counsel employees to reflect Hyatt service standards
and procedures Hyatt associates work in an environment that demands
exceptional performance yet reaps great rewards. Whether it's
career opportunities, job enrichment or a supportive work
environment, if you are ready for this challenge, then we are ready
for you.
Qualifications:
- Demonstrated ability to effectively interact with people
- 4 years or more of progressive hotel F&B management
experience (preferably with Hyatt)
- Service oriented style with professional presentations
skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy,
entrepreneurial spirit, motivational leader, proven track record in
high volume concept, effective communicator, effective in providing
exceptional customer service and ability to improve the bottom
line
- Clear concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and
administrative skills
- Experience in implementing new food & beverage concepts
Benefits:
- Complimentary & Discounted Hyatt Hotel Rooms
- Flexible Schedules
- Paid Time Off (PTO)
- Competitive Pay
- 401(k) Match
- Medical, Dental, Vision Insurance after 30 days of
Employment
- Tuition Reimbursement
- Free Annual VIA Bus Pass/Discounted Parking
- Free Meals Provided in Employee Cafeteria
- Opportunities for Career Growth
Keywords: Hyatt, New Braunfels , Veterans Preferred - Hotel Director of Outlets, Hospitality & Tourism , San Antonio, Texas
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