Ambulatory Service Representative - Multi Specialty
Company: Christus Health
Location: San Marcos
Posted on: January 16, 2026
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Job Description:
Description Summary: Performs a variety of complex
administrative duties for patients in need of routine and/or urgent
appointments, medical procedures, tests, and associated ancillary
services in an ambulatory in/outpatient setting. Assess patients’
needs, including but not limited to, financial counseling,
interpreter services, social services and refers to appropriate
person or area. Alerts providers to emergent patient care needs.
Responsibilities: Receives and directs phone calls from patients
and physician offices Schedules patients for treatment by multiple
providers and treatment areas, and arranges a variety of associated
tests and procedures according to established guidelines and
specific criteria Prioritizes appointments in a manner that fosters
optimum patient care, efficient utilization of physician’s clinical
staff, as well as equipment and facilities Handles urgent patient
care calls and may alert providers to emergent patient care
symptoms and concerns Schedules urgent care appointments as needed
and directed by physician Greets patients for scheduled and/or
urgent care appointments and procedures Confirms and verifies
patient demographic and insurance information Collect co-payments
from patients upon arrival when applicable Obtains signatures of
consent from patient/guardian for treatment authorization and
insurance/billing information Collaborates with insurers to obtain
patients’ prior-authorizations for procedures and tests as needed
Follows guidelines established by insurers to ensure that
pre-authorization, pre-certification, and physician referrals for
treatment are obtained prior to patient visits. Verifies
eligibility for procedures or tests from various health care
institutions Reviews and audits billing discrepancy reports and
researches errors for resolution Maintains accurate and timely
records, logs, charges, files, and other related information as
required Performs a variety of related administrative and clerical
duties, such as retrieving files and other records, faxing,
collating, data entry, and relaying messages to physicians,
residents and staff Prepares special reports or spreadsheets for
physicians as requested Complies with established departmental
policies, procedures and objectives Complies with all health and
safety regulations and requirements Contributes in maintaining a
respectful environment of professionalism, tolerance, and
acceptance toward all employees, patients and visitors Performs
other duties as required. Requirements: High School Diploma or GED
Proficient in software and computer systems Knowledgeable of
business office terminology / procedures Ability to multi task and
work under stressful situation Effective written and verbal
communication skills 1 year of customer service experience required
Experience with medical office terminology preferred Work Schedule:
8AM - 5PM Monday-Friday Work Type: Full Time
Keywords: Christus Health, New Braunfels , Ambulatory Service Representative - Multi Specialty, Healthcare , San Marcos, Texas
