General Manager - San Marcos Outlet

Company: Knoll Inc.
Location: San Marcos
Posted on: June 1, 2025

Job Description:

General Manager - San Marcos OutletGeneral Manager - San Marcos OutletApply locations TX - San Marcos time type Full time posted on Posted Yesterday job requisition id JR106070Why join us?At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.Design Within Reach is currently looking for a General Manager to join our San Marcos Outlet. You will produce sales and ensure that exceptional service is provided to all customers. You will direct all activities required to achieve sales, service, merchandise presentation, design excellence, loss prevention, and expense control goals to ensure consistency within the Design Within Reach mission. You will set and monitor staff goals and determine, manage, and delegate Outlet priorities. The General Manager evaluates and coaches employees in addition to addressing sub-standard performance and recognizing outstanding staff achievements.What you'll do:You'll have opportunities to design, achieve and build relationships every day as you...Sales Generation:

• Drive sales and service through goal setting, coaching, motivating/inspiring, development, and follow-up and recognition.
• Expand the customer's connection to the brand by increasing email sign-up in the Outlet by all members of the staff.
• Personally prospect for new business on a weekly basis and follow up on staff's prospecting performance.
• Use product information and design knowledge to demonstrate and explain merchandise features/benefits to staff and customers.
• Help customers in a courteous, knowledgeable and genuinely interested manner while holding the staff to the same set of expectations.
• Suggest additional items based on assessing customer's needs; train, coach and recognize staff members to do the same.
• Close the sale, write a quote and follow up with customer; help staff to meet the same standard.
• Host design related events per year extending DWR's reach and membership in the local design community.
• Additionally communicate with other Design Within Reach associates, handle all merchandise returns and customer problems/complaints in a positive manner, and enter customer orders according to company procedures.
• Assist staff members to resolve all customer service issues, and communicate to Supervisor.Achieves Studio Sales Goals:
  • Lead sales efforts to achieve Studio profit goals.
  • Communicate goals and actual sales to staff regularly.
  • Partner with Supervisor to help overcome obstacles when goals are not being met.
  • Hold self and staff accountable for personal goals.
  • Ensure Studio represents the best in design through presentation and housekeeping.
  • Maximize sales and profitability through interpretation of visual goals and directives (regular, promotional, etc.) to create a strong visual impact.
  • Execute all company directives on time.
  • Prepare for and execute inventories on time.
  • Meet all administrative deadlines; maintain proper files and records.Loss Prevention:
    • Ensure the Outlet is in compliance with loss prevention and safety procedures.
    • Address and resolve all internal/external loss prevention and safety situations promptly.
    • Train and coach staff on loss prevention and safety situations.Staff Development:
      • Grow a strong sales staff.
      • Conduct regular recruiting activities and maintain a pipeline of potential candidates for future openings.
      • Provide ongoing training of current staff.
      • Hold staff accountable to personal/studio goals.
      • Provide consistent communication regarding personal performance.
      • Share company information and direction that will help advance staff and studio performance.
      • Maintain a positive and productive work environment through daily coaching, regular open communication, good humor, and positive associate relations.
      • Share responsibility for own personal development through regular communications with the Area Manager.Does this sound like you?This might be you if you have the following skills and abilities...
        • 5-7 years of transferable retail management and a successful track record to increase sales.
        • Understanding and passion for modern design principles.
        • Results oriented, able to set goals for self and others.
        • Able to provide outstanding customer service and serve as a role model to staff.
        • Knowledge of visual presentation techniques.
        • Able to manage competing priorities, delegate and follow-up.
        • Communicates effectively with all levels, in both written and verbal form.
        • Experience recruiting, training and developing staff members.
        • Action oriented, works with a sense of urgency.
        • Recognize strong performance and coach poor performance promptly. Works well with others, enjoys building relationships and teams.
        • Design or architecture degree preferred.
        • Associate, B.S., or B.A. degree or equivalent experience preferred.Who We Hire?Simply put, we hire everyone. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.Design Within Reach is a part of the MillerKnoll collective of design brands coming together to remake modern for the 21st century.
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Keywords: Knoll Inc., New Braunfels , General Manager - San Marcos Outlet, Executive , San Marcos, Texas