Student Services Program Manager
Company: Hispanic Association of Colleges and Universities
Location: San Antonio
Posted on: April 19, 2024
Job Description:
Description:SUMMARYUnder the direct supervision of the Director
of Student Services and PK-12 Initiatives, the Program Manager will
be at the forefront of program development, implementation,
management, and evaluation, ensuring our mission is translated into
actionable and effective programs that deliver tangible results.
The Program Manager will work collaboratively to support the work
of the Student Services and Student Success departments by
assisting in the planning, coordinating, and execution of various
logistical, administrative, and programmatic elements for HACU's
student and community events and services. The Program Manager will
work closely with HACU staff, community partners, college partners,
and PK-12 partners to offer educationally enriching events and
services. The Program Manager must demonstrate a passion for HACU's
mission and the audiences it serves.HACU'S MISSION:To Champion
Hispanic Success in Higher EducationThe Hispanic Association of
Colleges and Universities fulfills its mission by:
- promoting the development of member colleges and
universities;
- improving access to and the quality of post-secondary
educational opportunities for Hispanic students; and
- meeting the needs of business, industry and government through
the development and sharing of resources, information, and
expertise.BENEFITS
- HACU offers a friendly work environment and a generous
company-paid benefits plan.
- 15 company paid holidays.
- Employer-paid Group-Term Life, AD&D, Long-Term and
Short-Term Disability benefits.
- Generous employer-paid contributions toward healthcare, dental,
and vision plan expenses.
- 403(b), employer contributions (no match required) starting at
six months of service.
- Employee Assistance Program
- Optional Dental, Vision, Legal and Identity protection, and
optional Accident, Cancer, Hospital Indemnity, and Dependent Life
Insurance plans.
- HACU does not provide hourly rates or salary estimates to
external job boards for any of the positions posted on our website.
If you see an hourly rate or salary estimate on an external job
board, please note that it was not provided by HACU and may not
reflect our internal compensation structure, which is commensurate
with the qualifications and experience of the candidate.EDUCATION
and/or EXPERIENCE
- Bachelor's degree in Education, Public Administration Social
Work, Business Administration or a related field from an accredited
college or university.
- A minimum of two years of experience in student development,
community outreach, and/or program management within a nonprofit
organization.
- Experience working in the PK-12 and/or college-level
environment is preferred, but not required.
- Effective communication skills, both in verbal and written
form. Able to proofread documents for accuracy, grammar, and
clarity. Ability to speak effectively before small and large
groups. Spanish language proficiency is preferred, but not
required.
- Must be proactive, organized, and professional, with excellent
interpersonal skills and the ability to communicate with
individuals and groups from diverse backgrounds in a manner that is
consistent with HACU's culture, mission, and objectives.
- Ability to complete simple mathematical computations with
accuracy and record and analyze financial or other quantitative
data. Familiarity with budgeting processes and financial record
keeping preferred, but not required.
- Previous experience working with grants, identifying grant
opportunities, and/or grant writing is preferred, but not
required.
- Proficiency with Microsoft Office Word, Excel, PowerPoint,
Teams, and other virtual meeting tools is required (i.e.,
Zoom/Teams, forms, presentations, infographics, perform document
merges, data entry, database creation, maintenance and management,
and report generation.) Experience with social media, digital
communication tools, and website management preferred. Experience
with LMS, CRM, and/or Design Tools is highly desired.
- Strong organizational, planning, and problem-solving skills,
with the ability to manage multiple projects simultaneously and
anticipate, manage, and resolve conflict.
- Ability to provide student and program assessment, data
collection, management, data analysis, develop reporting systems to
evaluate programs, and utilize data to innovate and drive
continuous improvement.Requirements:QUALIFICATIONSTo perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential job functions.ESSENTIAL DUTIES
AND RESPONSIBILITIES
- Works collaboratively and strategically in a team environment
with all levels of professional, technical, and administrative
staff to ensure the fulfillment of HACU's mission, goals, and
objectives.
- Designs, implements, manages, and evaluates educational
programs in alignment with the organization's mission and
goals.
- Coordinates with internal teams and external partners to ensure
workshops, seminars, and webinars meet or exceed standards.
Including but not limited to, venue set up, materials preparation,
organizing and maintaining program documentation, participant
records, schedules, and correspondence to internal and external
stakeholders.
- Handle inquiries and provide information to stakeholders
regarding program services and activities.
- Conducts research to support program goals and
initiatives.
- Assists the Director of Student Services and PK-12 Initiatives
with recruitment, marketing, and communication for programs and
services.
- Coordinate and oversee daily operation of various department
activities to ensure effective service delivery.
- Collaborates with HACU's Communications and Marketing
department to promote programs and increase engagement.
- Develop and implement internal controls and comprehensive
project documentation, including program guidelines, training
materials, and reports.
- Regularly report on program and project milestones, outcomes,
and challenges.
- Lead continuous improvement efforts by gathering feedback,
analyzing program data, and making data-driven recommendations for
program and process improvement.
- Organize and maintain program documentation.
- Process and track program related expenses in accordance with
grant and HACU finance policies and guidelines.
- Provides resources to students seeking to advance their careers
and leadership roles.
- Assists with the review and tracking of scholarship
applications.
- As requested, will provide department support in the
coordination of the selection process and/or participate in the
selection process.
- Ensures the equitable and transparent selection of scholarship
recipients based on established criteria.
- Evaluates program applications and participates in the
selection process based on established criteria and maintains
confidentiality and exercise discretion with sensitive
information.
- Update department related web content.
- Assists with all other duties as assigned.SUPERVISORY
RESPONSIBILITIESThis role does not have any supervisory
responsibilities.PHYSICAL DEMANDS & WORK ENVIRONMENT
- Employee will work a standard of 40 hours a week; however,
longer hours may be necessary at times.
- Working conditions are in an office environment with sitting or
standing, computer data entry, answering phones.
- Conferences and events may take place in hotel and/or
convention center settings and require longer hours of work on a
constantly changing schedule, and the ability to complete the
essential functions of this role in a noisy environment.
- The physical demands of this role increase in the time leading
up to, during, and after conference/events. This includes extended
periods of standing, walking, occasional bending, and stooping.
Conferences may require the employee to position themselves to
move, push and lift equipment or supplies weighing up to 40
pounds.
- Occasionally moves or lifts up to 30 pounds.
- Specific vision abilities required by this job include close
vision and distance vision.
- Constantly operates a computer and other office productivity
machinery.
- Positions self to perform essential functions of the job in an
office setting on-site.
- Must be able to remain in a stationary position.
- Maintains and ensures the security of HACU-issued equipment,
software, data, and supplies.
- Must be able to pass a criminal background check.REASONABLE
ACCOMMODATIONIn accordance with the ADA and other applicable laws,
reasonable accommodation will be made to enable a qualified
individual with a disability to perform the essential functions of
the job.Relocation assistance is not available for this
position.EEO STATEMENTThe Hispanic Association of Colleges and
Universities (HACU) believes that equal opportunity for all
employees and applicants is important for the continuing success of
our organization. As an equal opportunity employer, HACU is
committed to a policy that provides equal employment opportunities
to all employees and applicants for employment without regard to
race, color, sex, religion, national origin, ancestry, age, marital
status, pregnancy, medical condition including genetic
characteristics, physical or mental disability, veteran status,
gender identification and expression, sexual orientation, and to
make all employment decisions so as to further this principle of
equal employment opportunity. HACU will not discriminate against
any employee or applicant for employment because of race, color,
sex, religion, national origin, ancestry, age, marital status,
pregnancy, medical condition including genetic characteristics,
physical or mental disability, veteran status, gender
identification and expression, sexual orientation, and will take
affirmative action to ensure that applicants are offered employment
and employees are treated during employment without regard to these
characteristics. If you are interested in applying for employment
and need special assistance or accommodation to apply for a posted
position, contact our Human Resources department via phone at
210-576-3216 or via email at jobs@hacu.net.For HACU's full Equal
Opportunity Policy Statement, click .ADA STATEMENTThe Hispanic
Association of Colleges and Universities (HACU) is committed to the
full inclusion of all qualified individuals. Consistent with the
Americans with Disabilities Act (ADA), the HACU will provide
reasonable accommodation when requested by a qualified applicant or
employee, unless such accommodation would cause an undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment, including the application process. If
reasonable accommodation is needed during the application process,
please email jobs@hacu.net. For more information regarding the
Americans with Disabilities Act, click .Apply by May 3, 2024 or
earlier. The posting may close before the apply-by date if we
receive enough applicants.PIba96d7b35f81-31181-34277269
Keywords: Hispanic Association of Colleges and Universities, New Braunfels , Student Services Program Manager, Executive , San Antonio, Texas
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