ASC Customer Interaction Center Analyst (Must be fluent in English and Portuguese)- Urgent Need
Company: millenniumsoft
Location: San Antonio
Posted on: April 2, 2026
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Job Description:
Position : ASC Customer Interaction Center Analyst (Must be
fluent in English and Portuguese) Location : San Antonio, TX
Duration : 12 Months Total Hours/week : 40.00 1 st Shift Client:
Medical Device Company Job Category: Human Resources Level Of
Experience: Entry Level Employment Type: Contract on W2 (Need US
Citizens or GC Holders Only) Workdays/hours: 9:30AM - 6:30PM M-Fri
*Must be fluent in English and Portuguese Must be fluent in
English; bi-lingual (French, Spanish, Portuguese) a plus Job
Description: Receive and respond to inbound inquiries and
communications from internal client customers regarding matters in
the Americas Help process routing activities in the human capital
management system to ensure efficient and effective delivery of
services supporting the Americas Process inbound Tier 1 Associate
Service Center (ASC) interactions from customers via both phone and
email to include general inquiries, feedback, or notification of
incidents, using resource guides and knowledge base articles to
provide appropriate responses Use computerized system for tracking,
information gathering, and/or troubleshooting Respond to inquiries
and resolve problems of basic to moderate complexity Document
issues and identify appropriate actions to resolve inquiries
regarding processes managed by the Americas ASC Actively redirect
customers to self-service options as appropriate, teaching them how
to be self-sufficient in use of direct access tools and the
knowledge management portal Perform proactive outbound follow-up
communications, as necessary Execute tasks in accordance with
standard operating procedures, including data entry transactions in
Workday or other systems Build customer relationships throughout
the operations supported by the Americas ASC Requirements: High
School Diploma or equivalent Must be available to work between 6:00
am - 6:30 pm, M-F, 9 hour shifts per day (including 1 hour for
lunch) Must be proficient in English; being bilingual and fluent in
speaking Spanish and/or Portuguese is a plus; must possess a
professional phone voice Minimum of 1-2 years related experience in
a Customer Service or Shared Services environment Basic computer
proficiency and experience with Microsoft Office Suite (Word and
Excel) Demonstrated remote/virtual phone or onsite customer service
orientation support skills and experience Must be willing to
provide 100% phone and email customer service support for 8-9 hours
per day Experience using a case management system, knowledge portal
and navigating a Human Resource Information System (HRIS) / ERP
software system such as Taleo, PeopleSoft or SAP Ability to resolve
routine problems and questions independently Ability to pay close
attention to details and use time effectively Excellent oral and
written communication skills with the ability to independently
compose routine written communications Ability to work in a
fast-paced team environment and possess quick learning skills
Multi-tasking capabilities to manage several case loads This role
may require occasional overtime on an as needed basis
Keywords: millenniumsoft, New Braunfels , ASC Customer Interaction Center Analyst (Must be fluent in English and Portuguese)- Urgent Need, Customer Service & Call Center , San Antonio, Texas
