Customer Support Team Member
Company: Kaiton Enterprises
Location: New Braunfels
Posted on: July 1, 2025
|
|
|
Job Description:
Kaiton Enterprises is a client relations firm in the San Antonio
area that specializes in handling the customer service and sales
support for local accounts on behalf of our large clientele. We act
as the middleman between major corporations and average consumers,
providing our clients with on the ground customer outreach while
bringing our customers top-notch customer service and access to
high quality products at competitive prices. This business model
has proven to be successful at increasing customer service and
satisfaction metrics, inflating revenue, and expanding market
footprint for both our business and our clients. Because of the
success we’ve seen in recent months, we are now seeking to onboard
new Customer Support Team Members to join our innovative customer
service team and help us build on the momentum we’ve gained! As a
Customer Support Team Member with Kaiton Enterprises, you will be
responsible for representing our company to current and prospective
customers professionally in all customer service and sales
interactions. You will learn tried and true customer service and
sales techniques to help you reach resolutions and find success in
this role. What You’ll Do: Provide accurate and informative
assessments of client products and services to customers in all
customer service and sales calls Respond to all inquiries and
concerns via phone, chat, or in person visits promptly Assist in
troubleshooting issues, including technical, customer service, or
billing problems Address all customer complaints professionally,
promptly, and empathetically Maintain thorough and updated product
knowledge to provide the most accurate assistance to customers Help
customers make product choices, place orders, and schedule
installations Collect customer feedback and pass along to
appropriate departments to identify market trends and areas for
improvement
Keywords: Kaiton Enterprises, New Braunfels , Customer Support Team Member, Customer Service & Call Center , New Braunfels, Texas
