Fraud Governance Advisor Lead – Life Claims and Investigations

Company: USAA
Location: New Braunfels
Posted on: December 2, 2025

Job Description:

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the 1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a talented Fraud Governance Advisor Lead who will be dedicated support for the Life Company Fraud Program, engaging in the planning, execution, and delivery of First Line Fraud projects intended to accomplish business goals and objectives within prescribed timeframes and applicable compliance frameworks. Effectively influencing key stakeholders, project/program teams, Second Line of Defense, and management/executive leadership to ensure objectives are met. This role establishes, executes and governs fraud management activities to include risk assessments, policies, frameworks, standards, processes and tools as a first line of defense function. Serves as a fraud risk management subject matter expert to ensure documents, projects, programs, processes, and product initiatives comply with regulatory, legal requirements, and fraud policies and standards. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives for the Staff Agency or Line of Business (LOB) supported. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is not available for this position. What you'll do: - Leads cross-functional team members in strategic development, implementation and execution of highly complex or unique fraud risk management workstreams, projects and solutions. - Provides thought leadership and subject matter expertise to guide the strategic direction of fraud risk requirements on business action plans, projects or operational requests based on regulatory guidance. - Applies a holistic understanding of fraud risk management requirements, policies, laws, and regulations to business strategies, programs and solutions. Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage. - Oversees the execution of risk assessments with business partners and the lines of business to include root cause analysis to determine impact and solutions. - Anticipates and identifies operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact. - Provides technical guidance of a complex or unique nature to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations. May oversee regulatory requirements and requests and/or conduct examinations. - Serves as a primary resource to d team members and to cross-functional teams in support of fraud-based initiatives. - Regularly briefs executive management on enterprise projects and initiatives that may impact fraud risk. - Anticipates future training needs tied to fraud risk management through understanding regulatory and industry trends. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor’s degree OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years of experience without bachelor’s degree) - 8 years of operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business. - 6 years of fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes or policies. - Expert knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources. - Demonstrated analytical, organizational and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends. - Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies. - Proven ability to lead and influence others in a cross-functional environment. - Knowledge of federal laws, rules, and regulations to include: PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37. What sets you apart: - US military experience through military service or a military spouse/domestic partner - Demonstrated experience in Business Process Management (planning, development of relevant business objectives/metrics/tactics, execution, post implementation support, Issue Management, Experience and/or Process Ownership). - Strong knowledge and experience in Fraud, AML, or Program Management frameworks including experience with governance documentation. - Experience creating/building/delivering process flows, connections, data driven insights, trending, and executive/management presentations and deliverables - Proven skills in collaboratively interacting with partners, stakeholders to influence, facilitate, and drive projects, process improvements, initiatives, efforts, etc. - Strong (oral and written) communication with executive leadership and key stakeholders to provide effective reporting and insights. - Proven experience in driving and achieving a continuous process improvement team environment. - Experience leading projects and/or efforts that utilize blended agile & waterfall methodologies. - Fraud or AML-related certifications/designations i.e, CFE, CAMS, CAFS, CFCI Compensation range: The salary range for this position is: $127,310 - $229,160 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, New Braunfels , Fraud Governance Advisor Lead – Life Claims and Investigations, Accounting, Auditing , New Braunfels, Texas